Refunds

• Your first paid plan. Not happy? Ask within 14 days of your first payment and we refund it. If you already used builds, we keep a fair share for them, based on how many of the month's builds you used.
• Renewals are not refunded, except where the law requires it. Cancel before the renewal date shown in Billing to avoid the next charge.
• Extra builds. Unused ones can be refunded within 14 days of buying them.
• Builds that failed because of us don't cost you. Write to us and we give the build back.
• Consumers in the EU and the UK can withdraw from a purchase within 14 days.

How to ask

Email help@storeready.app from the address you sign in with and tell us which payment it is about. Refunds go back to your original payment method through Polar and usually arrive within 5 to 10 business days.

Please write to us before opening a chargeback with your bank. It's faster for both of us.

The full policy: Refunds and Cancellation.